Introduction

At Real Wiss, we strive to provide high-quality sports equipment and ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You can request a return within 7 days of receiving the product.
  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (invoice or order confirmation) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products
  • Products without original packaging
  • Customized or special-order items

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, please contact us with product details and images.

Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping charges are non-refundable.

Damaged or Incorrect Products

If you receive a damaged or wrong product:

We will arrange a replacement or refund

Contact us within 48 hours of delivery

Share photos/videos as proof